Technical support

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Technical advice from Wärtsilä whenever you need it

OEM knowledge, thorough understanding of the marine assets and systems, as well as proactive screening and analysing of field feedback forms the basis for our technical support. We are at your service whenever and wherever you need it with:

  • Troubleshooting, assessments and root cause analysis
  • Operation and maintenance support
  • Laboratory investigations, calculation and measurement services
  • Field testing, onboard surveys and related analysis on request-basis 
  • Knowledge sharing and technical documentation

Do you have a technical question? Please sign in to Wärtsilä Online and open a TechRequest or find technical documentation concerning your assets. Wärtsilä Online is a secure and reliable platform or collaborating with Wärtsilä quickly, directly and transparently.

World-class engineering and expertise

Wärtsilä technical experts have wide product and solution related knowledge. Equally we have personnel with deep technical knowledge related to supporting systems, measurement technologies and other special areas having a network of experts with knowledge in a variety of fields. Above all we have a passion to finding solutions and keep your asset running reliably without unexpected downtime.


Unlock the full potential of your asset with Wärtsilä Audit Services

Identifying areas for improvement in terms of performance and efficiency is impossible without a clear picture of the current condition of your installation and its unique characteristics. Furthermore, the increasingly strict and complex regulatory demands can make it challenging to ensure compliance. Wärtsilä Audit Services provides you with a complete picture of the current condition of your installation and actionable insights you need to make smarter decisions and unlock the full potential of your asset. Depending on your needs, a Wärtsilä audit can include: general maintenance status check, performance analysis, operational profile analysis, SFOC- and emission measurement, equipment health check, vibration analysis, automation systems status check, risk assessment, regulatory compliance check and pre-docking audit services.


Key benefits

  • Improve the performance and efficiency of your installation
  • Optimise your operations through smarter decision making
  • Ensure regulatory compliance
  • Improve environmental efficiency
  • Increase fuel flexibility
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